Refund policy
Last updated: October 19, 2026
Our website templates are digital files that you can download right away. Because of that, all sales are final once the files have been downloaded. Before you buy, please look through the live demo and the "Included pages" list on the template's page. The demo shows exactly what you will receive.
When we'll make it right
- Your download doesn't work, or a file is missing or damaged: we'll send you a working copy right away.
- The template doesn't match its description or demo: we'll fix it, replace it or refund you.
- You were charged twice for the same order: we'll refund the extra charge.
What isn't covered
- Changing your mind after the files have been downloaded.
- Not having the platform the template needs (WordPress with the free Elementor plugin, or a Shopify store). This is listed on every template.
- Problems caused by third-party hosting, apps or plugins, or by changes made to the template's code.
Installation and customization services
If we haven't started the work yet, you can cancel for a full refund. Once the work has started, we'll refund the part that hasn't been done. Finished services can't be refunded, but if something we set up doesn't work as agreed, we'll fix it.
How to ask for help or a refund
Email us at hello@honeybloomshop.com within 14 days of your purchase, with your order number and a short description of the problem (screenshots help). We reply within 2 business days. Approved refunds go back to your original payment method and usually show up within 5–10 business days.
This policy does not limit any rights you have under the consumer protection laws where you live.